Topaz SigPad Install

SOP: Set Up & Test Your Topaz Signature Pad

Model: T-S460-HSB-R

Purpose

This guide will help you set up your signature pad and make sure it is working properly.

Before You Start

• Make sure your computer is powered on and logged in
• Have your signature pad and USB cable ready
• Close any programs you don’t need

1. Install Required Software

Step 1: Install Microsoft Visual C++ (Required)

You will need to install two small Microsoft programs.

Download and install BOTH:

• https://aka.ms/vs/17/release/vc_redist.x86.exe
• https://aka.ms/vs/17/release/vc_redist.x64.exe

For each file:

1. Open the downloaded file
2. Double Click to Install
3. Wait for it to finish

2. Install Topaz Software

1. Go to:
   https://www.sigpluspro.com/

Locate the signature pad model from the displayed list on the website

2. Download the SigPlus installer using the image link on the site:

3. Run the file you downloaded
4. Click Next and accept all defaults
5. Finish installation

3. Install SigWeb

1. Download and install SigWeb for browser integration
   1. https://www.topazsystems.com/software/sigweb.exe (https://www.topazsystems.com/sdks/sigweb.html)

3. Connect Your Signature Pad

1. Plug the signature pad into a USB port on your computer
2. Wait about 10–20 seconds

Tip: Plug directly into the computer (avoid USB hubs if possible)

4. Test the Signature Pad

Step 1: Open the Test Program

1. Click the Start Menu
2. Search for: SigPlus Demo

3. Open it

Step 2: Test Your Signature

1. Click Start inside the program
2. Use the pen to sign your name on the pad

You should see:

• Your signature appear on the screen

5. If It Works

✅ You’re all set!
 You can now use the signature pad in your application.

6. If It Is NOT Working

Follow these steps in order:

Fix 1: Reconnect the Pad

1. Unplug the USB cable
2. Wait 5 seconds
3. Plug it back in
4. Try the test again

Fix 2: Restart Your Computer

1. Restart your computer
2. Log back in
3. Try the test again

Fix 3: Try a Different USB Port

• Move the cable to a different USB port on your computer
• Avoid docking stations if possible

7. Still Not Working? (Reset & Reinstall)

Follow these steps carefully:

Step 1: Unplug the Signature Pad - Remove the USB cable from your computer

Step 2: Remove the Software

1. Click Start
2. Search for: Add or Remove Programs

3. Open it
4. Find and remove:
   • SigPlus
   • Any item labeled Topaz

Step 3: Restart Your Computer

Step 4: Reinstall Software

Repeat Section 2 (install both Microsoft files and SigPlus again)

Step 5: Plug the Pad Back In

• Connect the USB cable
• Wait 10–20 seconds

Step 6: Test Again

Open SigPlus Demo and try signing again

8. When to Contact IT

Contact IT if:

• You do not see anything when signing
• The pad does not respond at all
• You receive an error during installation

What to Tell IT

Please provide:

• Your computer name
• Location/site
• What step failed

Screenshot (if possible)